Common FAQs

Clark Energy members often ask about starting or stopping service, billing options, outage reporting, and energy-saving programs. 

Service requests can be made online or by phone, and bills can be paid through various convenient methods, including auto-draft and mobile app.

Common Questions

What is the Facility Charge that shows up on my bill each month?

The Facility Charge is the monthly charge that Clark Energy members pay for the cost of bringing electricity to your home or business. This charge covers the expenses the cooperative incurs regardless of how much electricity is used by the member and includes utility plant investment, operation and maintenance costs, bill and administrative costs, depreciation, etc. It also ensures that every member pays their fair share of basic service costs. The Facility Charge will very according to the billing rate the member is on.

What is the Environmental Surcharge?

This charge pays the cost to meet EPA regulations on power plant emissions. Government regulations have forced our power supplier to install equipment to reduce emissions from power plants and comply with EPA rules. All monies collected are returned to our power supplier.